Support Plans Tailored to Your Needs
We have designed our support plans to help you increase productivity and reduce development time. Review our support plans and see why developers love us.
Trial
| Lite
| Priority
| Ultimate
| |
|---|---|---|---|---|
| Support Services | ||||
Support Term Duration | 30 days | 1 year | 1 year | 1 year |
Support Tickets | Unlimited | 10 | Unlimited | Unlimited |
Response Time | < 72 hours | < 72 hours | < 24 hours | < 24 hours |
Telerik Community Forums | ||||
Feedback Portal | ||||
Training | Online self-paced training | Online self-paced training | Online self-paced training | Online self-paced training |
Enhanced Technical Support * | Phone and Remote Web Assistance | |||
Issue Escalation * | 16-hour response | |||
Ticket Pre-Screening * | 4-hour response |
* Fair Usage Policies and Business hours
What is the Fair Usage Policy?
Most of our product licenses include unlimited access to the support service. In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services: A support manager will review customer activities that exceeds at least ten times the average amount of support requests.
Fair Usage Policies applies to: Support Tickets, Enhanced Technical Support, Issue Escalation and Ticket Pre-Screening. Business hours:
| Features and Services | Business Days | Business Hours | Other |
|---|---|---|---|
| Support Tickets | Monday - Friday, excluding public holidays | 8 am - 10 pm UTC | |
| Phone Assistance | 8 am - 10 pm UTC | ||
| Remote Web Assistance | 8 am - 10 pm UTC | Subject to scheduling availability. Required 24-hour lead time. | |
| Issue Escalation | 8 am - 10 pm UTC | 16-hour maximum lead time for each response. | |
| Ticket Pre-Screening | 8 am - 10 pm UTC | 4-hour maximum lead time for each response. |
Your Success is Our Success
Proven Customer
Service
- 96% customer satisfaction rate - You will get the assistance you need from the people who build the product. This is the secret behind this score.
- 55%+ first response resolution score - We resolve more than half of our customer queries with the first reply.
Large Telerik Community
- 4.6M forum members - The Telerik community thrives on the spirit of mutual support and learning. Collaborate with passionate developers.
- 285K problems solved - Whether it’s troubleshooting coding issues, providing guidance on best practices, or sharing custom solutions, the community will have your back.
Phone and Remote
Web Assistance
- Resolve complex problems - Demonstrate an issue in the environment where it occurs and work with our engineers to diagnose and solve it.
- Phone and remote web assistance - Available for users with the “Ultimate” license package, who want more guidance.
Video Onboarding
Resources
- Telerik Virtual Classroom - On-boarding videos for web, desktop and mobile UI components, as well as videos for Embedded Reporting.
- Seamless onboarding experience - See the Telerik and Kendo products in action and get started with your Telerik journey in no time.
Awards
Greatness—it’s one thing to say you have it, but it means more when others recognize it. Progress Telerik is proud to hold the following industry awards.
“Ten Best Support Sites” by the
Association of Support Professionals
TrustRadius
Best Customer Support Award
Next Steps
Raise a support ticket or share your overall feedback about our company, products, support service, marketing, events, websites, etc.
Find demos, documentation, sample apps, tutorials, training resources and more for your product.
