Reporting install/update/uninstall fails

[Josh]

When I try to update Telerik Reporting using the Progress Control Panel, or uninstall my existing reporting, it aborts with an install error:

Product: Progress® Telerik® Reporting R1 2018 SP1 -- Error 1316. The specified account already exists.

Log attached.

[Josh]

Not allowed to attach the log file :-(

Excerpt here:

 

MSI (s) (8C:6C) [09:07:23:846]: Resolving source to launched-from source.
MSI (s) (8C:6C) [09:07:23:846]: Setting launched-from source as last-used.
MSI (s) (8C:6C) [09:07:23:846]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\WINDOWS\Installer\'.
MSI (s) (8C:6C) [09:07:23:846]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\WINDOWS\Installer\'.
MSI (s) (8C:6C) [09:07:23:846]: PROPERTY CHANGE: Adding SourcedirProduct property. Its value is '{90E21617-0237-4AC1-915C-22CDE5CCCA97}'.
MSI (s) (8C:6C) [09:07:23:846]: SOURCEDIR ==> C:\WINDOWS\Installer\
MSI (s) (8C:6C) [09:07:23:846]: SOURCEDIR product ==> {90E21617-0237-4AC1-915C-22CDE5CCCA97}
MSI (s) (8C:6C) [09:07:23:846]: Determining source type
MSI (s) (8C:6C) [09:07:23:847]: Note: 1: 2203 2: C:\WINDOWS\Installer\Telerik_Reporting_R1_2018_SP1_12_0_18_125_DEV.msi 3: -2147287038 
MSI (s) (8C:6C) [09:07:23:847]: Note: 1: 1316 2: C:\WINDOWS\Installer\Telerik_Reporting_R1_2018_SP1_12_0_18_125_DEV.msi 
MSI (s) (8C:6C) [09:07:23:847]: SECREPAIR: Error determining package source type
MSI (s) (8C:6C) [09:07:23:847]: SECUREREPAIR: SecureRepair Failed. Error code: 5243879F5F0
MSI (s) (8C:6C) [09:07:52:885]: Product: Progress® Telerik® Reporting R1 2018 SP1 -- Error 1316. The specified account already exists.


MSI (s) (8C:6C) [09:07:52:888]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
MSI (s) (8C:6C) [09:07:52:888]: Doing action: ReportInstallationStatusError
Action ended 9:07:52: InstallFinalize. Return value 3.
MSI (s) (8C:38) [09:07:52:891]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI2AD4.tmp, Entrypoint: ReportInstallationStatusError
Action start 9:07:52: ReportInstallationStatusError.
SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSI2AD4.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action PostInstallCA!PostInstallCA.CustomActions.ReportInstallationStatusError
Begin ReportInstallationStatus
Finish ReportInstallationStatus
Action ended 9:07:54: ReportInstallationStatusError. Return value 1.
Action ended 9:07:54: INSTALL. Return value 3.

 

[Katia]

Hi Josh,

Test uninstalling the old version with the tool that Microsoft provides for this purpose. After removing the old version you should be able to install the new one.


Regards,
Katia
Progress Telerik

[Jun]

Hi,

I tried that "troubleshooter" tool from Microsoft, but it failed. that "learn more" link is nothing more than a dead end. Any other solution?

[Momchil]

Hi Jun,

Could you please provide an installation log from the uninstall try so we could investigate what is preventing uninstalling the product?

[Phil]

I just ran into this issue with R1 2020 SP1, The Windows App remover had the same problem. 

To fix I did a Repair, which succeeded and then I was able to upgrade.

[n/a]

same here -- needed to repair install via Control Panel, then, remove, then install new software via Progress Install App

[Phil]

I ran into this issue with R2 2020 SP1.  Had to use the Microsoft too referenced by Katia.

[Phil]

R3 2020 SP1.