Login to control panel return timeout

[Aldo]

Hi,

after last update I got a timeout trying to login to control panel.

I tried to uninstall/reinstall control panel, but always I got timeout.

When I login the app redirect me to website, I type my credentials, thenafter succesfully login, the browser show me the message I will be redirected to desktop app but nothing happens and desktop app return timeout.

[Vesko]

Hi Aldo,

Please, accept our apologies for the inconvenience caused. The login redirect is based on a localhost communication between the browser and Progress Control Panel. In rare cases, such a communication is blocked.

This is a known issue and we currently work on it. When the problem is fixed you will receive an automatic update of Progress Control Panel. Meanwhile, please, let us know:

• What browser is used? What version?
• What additional apps/extensions are installed in the browser (if any)?
• [WORKAROUND] Is the problem available in other popular browsers like Edge or Firefox? To find that out, you can copy the entire link (https://login.telerik.com/browser-auth?code=...) from the current browser and open it in the alternative one (this have to be done before the time out).

[WORKAROUND]
If you want to install or upgrade any of your products, you can download MSI installation package from your downloads page. Such a package is available for each product. It provides a simple wizard that will guide you through the installation.

 

Regards,
Vesko
Progress Telerik

[Aldo]

Hi Vesko,

we are using Chrome

We have uBlock Origin, but we tried to disable it, with no success

Now we tried with Firefox

and it works, even with uBlock origin enabled.

 

So the workaround worked for us, thank you.

 

[Vesko]

Hi Aldo,

Thank you for the additional details. I am really glad to hear that the workaround works on your side.

[Özgül]

Hello all,

I am also having the same issue with Brave.

Just wanted to add this information as well. May be it helps toward solving the problem..

Best regards.

Özgül.

 

[Vesko]

Thank you!

[Henri]

I have the same problem with Edge (in Dutch)

Microsoft EdgeVersie 109.0.1518.78 (Officiële build) (64-bits)

[Vesko]

Hello,

We've just released a new version of Progress Control Panel with an alternative login flow. It provides an explicit approach with a button in the login page which brings you back in the application.

You can get the latest version of Progress Control Panel from your account page or you can use this download link.

Regards,
Vesko
Progress Telerik

[Henri]

The new version works for me.

[Nikola]

Hi,

I'm glad that the improvements we made are working out for you.

If there is something else we could help you with, do not hesitate to get back to us.