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The license holder can assign license users and managers through Your Account in the section Licensed Users and reassign them anytime. All assigned users and managers will automatically receive account activation emails if they do not have an existing Telerik account yet.
You can import/export a spreadsheet file for managing named license users. To create a new user list, use the template provided below. If you want to update an existing list, export your users first and then attach the updated .xlsx file. All assigned users will automatically receive credentials to log into the system. Also see the next question "What is the difference between license holder, user and manager?"
License holders are the recipients of the Fiddler subscription. By default, a license holder has an assigned seat and is also a license manager. However, the holder can remove themselves from the assigned seat and reassign it to another user. In this way, the license holder will remain only a license manager and will not have access to the product and technical support.
Managers can assign/unassign licenses seats, manage users' rights and make other people Managers. A Manager's role does not require a license, but a manager can also be a licensed user. If not a licensed user, the Manager does not have access to the products or technical support.
When license holders and managers are not users, they always have access to non-technical customer care related to account management, licensing, sales, renewals, etc
A user can open capture logs from an end-user and add them to the workspace. A user can also edit log data and add details to the capture. Depending on the subscription plan, there are differences in the features offered, except for the business plan, which provides the full range of the available features.
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You can use a credit card to purchase a subscription via our online shopping cart or over the phone. We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and Carte Blanche. Once the order is complete, you will receive the invoice and be able to access the product immediately. If you have a VAT identification number, you can enter it at checkout and the deductible amount will be subtracted from the payable amount.
In case your organization generates purchase orders, you can see our requirements here and send your PO to Telerik-sales@progress.com —we will process your order and send you an invoice. Our standard payment terms are NET 30. We accept wire transfers only in US dollars. Bank account information will be included in your invoice, or you will be able to pay with a credit card via the PayTrace link available on the PDF copy of the invoice.
If you need to proforma your invoice, get in touch with us at Telerik-sales@progress.com
We accept checks issued in US dollars sent to the address below. We will create a customer account and will enable your license(s) immediately after we clear the check.
Progress Software Corporation
15 Wayside Rd 4th Floor, Burlington, MA 01803
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Please note that by disabling auto-renewal you trigger the cancellation of your subscription. You can cancel your subscription any time via the Your Licenses page (Your Account -> Your Licenses).
All Auto-Renewal Program cancellation requests must be made at least one business day prior to the date of your scheduled renewal charge. Requests made less than one business day prior to your scheduled charge may not be honored for that renewal period yet will be honored for all future renewals.
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No, only clients with accounts prior to November 8, 2022, are being prompted to begin migration. Any accounts created on the 8th of November and moving forward received the upgraded account experience roll-out automatically. No further action is required on your part.